Public Trip Booking Conditions
1\. Making a booking is considered acceptance of these conditions in full. These conditions are not intended to and do not give any person who is not a party to them any right to enforce any of the provisions under the Contracts (Rights of Third Parties) Act 1999.
2\. These conditions are not intended to and do not give any person who is not a party to them any right to enforce any of the provisions under the Contracts (Rights of Third Parties) Act 1999.
3\. We do not charge a booking fee for bookings made through our website or our office. We do not issue paper tickets - your booking reference is all you need and this will be displayed once your booking has been completed. It will also be emailed to you.
4\. Bookings are firm once payment has been made and payment cannot be refunded except in line with the dogs condition below. No shows, passengers arriving at the wrong boat or passengers arriving after the boat has left its mooring will not be refunded.
5\. We may need to cancel a trip for operational reasons and will try to offer an alternative trip or experience instead. Santa trips are sold on the basis that the boat may not be able to leave the wharf. When we cannot provide a suitable alternative, we will refund payments in full. Refunds will be made to the same card as used for payment. This will be handled by our booking system and refunds can take up to 10 days to appear in your account. We do not accept any further liability for costs incurred.
6\. Where different ticket prices apply for a trip, Seniors are defined as over 60, children are under 16, free children are under the age shown on the booking form. Free children (including babies) must still be declared at the time of booking as this is necessary to comply with our passenger capacity limits.
7\. The Skipper has overall authority on board and all passengers must comply with instructions given by or under the authority of the Skipper. The Skipper has authority to make changes to the trip if necessary for safety or operational reasons, including disembarking passengers who are abusive, acting in an unsafe manner or causing a nuisance to other passengers or other canal users. No refund will be offered.
8\. The Barbara McLellan and the Rose of Hungerford have lifts for embarking and disembarking people with mobility issues. Where wheelchairs are able to be accommodated, these must be within the size and weight capacity of the boat lift. Boats have limits to the number of wheelchairs that they can accommodate, for safety reasons. In all other cases, passengers must be able to board and disembark the boat using the steps provided. Crew may be able to lend a hand but this is not guaranteed.
9\. Registered Assistance Dogs are accepted on all our boats. On the Barbara McLellan, other dogs are not permitted. On other boats, well behaved dogs may be permitted except where trips are not suitable for dogs and this is noted on our website and leaflets. We cannot promise your dog will be able to join the trip as this decision is given to our Skipper on the day who will decide in the interests of all our passengers whether your dog can come on board. If, unusually, you are unable to board with your dog, we will refund your ticket price on application to our office. As noted above, this can take up to 10 days and will be applied to the card used for payment. Dogs must be declared at the time of booking.
10\. No other animals are permitted on board under any circumstances.
11\. A no smoking policy operates on all parts of our boats. This includes E Cigarettes and similar.
12\. The Trust is not responsible for loss of or damage to personal effects while on board. The Trust shall not be liable for any personal injury suffered by any passenger, caused by the passenger’s negligence, whilst upon, embarking or disembarking from the boat.
13\. If your requirements cannot be satisfied through the online ticket booking system or if you have any queries regarding booking or about the actual trip, please call our office to discuss your needs BEFORE you make a booking.
14\. Your details are collected and stored in accordance with the Data Protection Act and GDPR. Your email address and mobile number (if provided) are used only to enable us to provide you with information about the specific trip you have booked and will not be used for any other purpose unless you have ticked the consent box - see below. Your address details are only collected to validate your payment method. Your personal details will be stored on our system for legal and accounting purposes only. They will then be deleted.
15\. If you tick the consent box when booking, your name and email address will be added to the marketing database applicable to the boat you have booked. We will send you information about that boat's future trips or activities up to three times in any calendar year. Each email will include simple details of how to opt out again. If you book trips on more than one boat, you will need to opt out of each mailing list separately. The marketing list will not be shared with any other organisation at any time.
16\. The duration of the trip as stated is an average time. The actual duration may vary due to canal traffic, blockages, lock operation or other causes. Please make sure sufficient parking charges are paid to cover any unintentional late return of the boat to the Wharf.